Aptive Sales Pay and Tech Service Practice Test 2026 - Free Sales and Tech Service Practice Questions and Study Guide

Giving the customer extra cards for the fly traps is allowed because meeting reasonable requests directly supports the customer’s use of the product and keeps the service smooth. Providing extras reduces friction, helps the customer share or replace materials as needed, and builds goodwill without creating policy issues when inventory is available and there’s no misleading claim.

Saying it isn’t allowed or requiring manager approval would add unnecessary steps and slow things down, while saying no would hinder the customer experience.