Is the customer required to be home if the welcome letter is not complete?

Is the customer required to be home if the welcome letter is not complete?

• A. No
• B. It depends
• C. Only with written permission
• D. Yes

Answer: (D)

The key idea is that onboarding requires the customer’s presence when the welcome letter isn’t complete, so the document can be finished and authorized properly. If the letter isn’t complete, the customer needs to be home to review the details, fill in any missing information, and sign where needed. This ensures we have the correct service address, the right set of services, and explicit customer consent before any work begins, preventing any miscommunication or unauthorized service. That’s why the customer must be home.

The key idea is that onboarding requires the customer’s presence when the welcome letter isn’t complete, so the document can be finished and authorized properly. If the letter isn’t complete, the customer needs to be home to review the details, fill in any missing information, and sign where needed. This ensures we have the correct service address, the right set of services, and explicit customer consent before any work begins, preventing any miscommunication or unauthorized service. That’s why the customer must be home.